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Privacy Policy
Cipher Security Limited is committed to protecting the privacy and security of personal information entrusted to us. As a cybersecurity firm, we recognise that trust is fundamental to our relationships with clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020, and outlines the rights you have in relation to that information.
Cipher Security Limited
Last updated: 6 January 2026
1. Our Commitment to Privacy
Cipher Security Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 2020 (NZ).
Personal information means information about an identifiable individual.
This Privacy Policy explains how we collect, use, store, and disclose personal information, and how you can exercise your privacy rights.
This policy does not limit any rights you may have under the Privacy Act 2020. Further information is available at the Office of the Privacy Commissioner: www.privacy.org.nz .
2. Changes to This Policy
We may update this Privacy Policy from time to time by publishing a revised version on our website. Any changes take effect from the date of publication.
3. How We Collect Personal Information
We collect personal information directly from you when you:
  • contact us via email, phone, or our website;
  • register interest in our services or products;
  • engage us for services or purchase products;
  • subscribe to updates, events, or marketing communications; or
  • otherwise interact with us in the course of business.
We may also collect personal information from third parties where:
  • you have authorised the disclosure;
  • the information is publicly available; or
  • it is reasonably necessary for business, security, or compliance purposes.
Where practicable, we collect personal information directly from you.
4. Types of Personal Information We Collect
Depending on your interaction with us, we may collect:
  • name, role, organisation, and contact details;
  • correspondence and enquiry information;
  • billing and transactional information;
  • technical information relating to your use of our website; and
  • any other information you choose to provide.
We do not intentionally collect sensitive personal information unless it is lawfully required and directly relevant.
5. How We Use Personal Information
We use personal information for legitimate business purposes, including to:
  • provide and manage our services and products;
  • communicate with you, including responding to enquiries or complaints;
  • verify identity where appropriate;
  • improve our services, offerings, and website;
  • conduct research and statistical analysis (on an aggregated or anonymised basis);
  • send marketing or informational communications (where permitted);
  • undertake credit or risk assessments if required; and
  • protect our legal rights, systems, and business interests.
We will only use personal information for purposes permitted by law or authorised by you.
6. Disclosure of Personal Information
We may disclose personal information to:
  • trusted service providers who support our operations (such as IT hosting, CRM, or professional advisors);
  • partners or vendors involved in delivering services you have requested;
  • regulators, courts, or law enforcement agencies where required by law; or
  • other parties with your consent or as otherwise permitted by law.
Some service providers may be located outside New Zealand. Where this occurs, we take reasonable steps to ensure your personal information is protected in a manner consistent with New Zealand privacy standards.
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
7. Website Use and Cookies
When you visit our website, we may collect technical information such as:
  • IP address;
  • browser type;
  • pages visited; and
  • interaction data.
This information is used to understand website usage, improve functionality, and enhance user experience.
We may use cookies or similar technologies. You can disable cookies via your browser settings, however this may affect website functionality.
8. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, or disclosure.
While we strive to protect information transmitted electronically, no method of transmission over the internet is completely secure, and you provide information online at your own risk.
9. Accessing and Correcting Your Information
You have the right to request access to, and correction of, personal information we hold about you, subject to the Privacy Act 2020.
Before responding to a request, we may require verification of your identity.
If we decline to make a requested correction, we will take reasonable steps to note your request alongside the information.
We may charge reasonable costs for providing copies of personal information, where permitted by law.
Requests should be sent to: 📧 info@ciphersecurity.co.nz
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies before providing personal information.
11. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:
Cipher Security Limited info@ciphersecurity.co.nz
Contact Us
We're here to help you navigate the complexities of modern cybersecurity. Reach out to our experts to discuss your specific needs, get a demo of our solutions, or explore partnership opportunities.
General Inquiries
Have a question or need more information about our offerings? Email us anytime info@ciphersecurity.co.nz
Speak with a Specialist
Connect directly with our sales team to discuss how we can secure your enterprise. Call us at ​0800 247 437​
Our Location
While we operate globally, our main office is located in Auckland. Contact us for detailed directions or to schedule a visit.